為(wei)進一步加強(qiang)收(shou)費(fei)人員在崗工(gong)(gong)作紀律(lv)(lv)，提(ti)升業務(wu)素質和(he)工(gong)(gong)作效能，全力(li)打造一支素質過硬(ying)、紀律(lv)(lv)嚴(yan)明、業務(wu)規范(fan)的(de)收(shou)費(fei)隊伍(wu)，確保(bao)收(shou)費(fei)站良好(hao)的(de)窗口服務(wu)形(xing)象和(he)站口安全暢行。頓(dun)井收(shou)費(fei)站以(yi)班為(wei)單位，組織召開工(gong)(gong)作紀律(lv)(lv)警(jing)示會議(yi)。
會(hui)議對(dui)日常收(shou)費工(gong)作(zuo)的各個環節進(jin)行認真梳理，認真總結上下崗交(jiao)接班(ban)、入(ru)口治超(chao)(chao)(chao)、特情處置、交(jiao)班(ban)交(jiao)款是否存在操(cao)作(zuo)不(bu)規范、流程不(bu)清晰、超(chao)(chao)(chao)限超(chao)(chao)(chao)載車輛檢(jian)測不(bu)準(zhun)確、違(wei)規放(fang)行等問(wen)題(ti)，并針對(dui)問(wen)題(ti)提出整改提升要求。
會(hui)議強調(diao)要(yao)(yao)深入(ru)學習(xi)、重(zhong)點掌握《收(shou)(shou)(shou)費(fei)(fei)(fei)管理(li)(li)(li)辦法(試行(xing)(xing))》、《精(jing)細化管理(li)(li)(li)》等相關(guan)制度文(wen)件，不斷強化收(shou)(shou)(shou)費(fei)(fei)(fei)基礎理(li)(li)(li)論知(zhi)識學習(xi)，精(jing)確掌握綠通(tong)新(xin)政(zheng)策、提(ti)(ti)升(sheng)入(ru)口(kou)治(zhi)超(chao)(chao)工(gong)(gong)(gong)(gong)作(zuo)質量。會(hui)議要(yao)(yao)求：一是規(gui)范在(zai)(zai)崗(gang)(gang)(gang)工(gong)(gong)(gong)(gong)作(zuo)紀(ji)律(lv)，杜絕各類(lei)違(wei)規(gui)違(wei)紀(ji)行(xing)(xing)為。各崗(gang)(gang)(gang)位人員嚴(yan)格(ge)遵守工(gong)(gong)(gong)(gong)作(zuo)制度，在(zai)(zai)崗(gang)(gang)(gang)期間禁止出現(xian)(xian)串崗(gang)(gang)(gang)、睡崗(gang)(gang)(gang)、離崗(gang)(gang)(gang)超(chao)(chao)時等情況發生，杜絕出現(xian)(xian)在(zai)(zai)站期間飲酒等其(qi)他違(wei)規(gui)違(wei)紀(ji)現(xian)(xian)象(xiang)，嚴(yan)肅(su)工(gong)(gong)(gong)(gong)作(zuo)紀(ji)律(lv)。規(gui)范收(shou)(shou)(shou)費(fei)(fei)(fei)工(gong)(gong)(gong)(gong)作(zuo)操作(zuo)流程(cheng)，嚴(yan)格(ge)落實(shi)關(guan)于加強入(ru)口(kou)超(chao)(chao)載(zai)車輛違(wei)規(gui)駛入(ru)、執行(xing)(xing)綠通(tong)驗貨規(gui)定等工(gong)(gong)(gong)(gong)作(zuo)要(yao)(yao)求，確保(bao)迅(xun)速(su)有效(xiao)處理(li)(li)(li)特情，杜絕因業務(wu)(wu)(wu)(wu)不熟練造成工(gong)(gong)(gong)(gong)作(zuo)失誤等情況發生。二是提(ti)(ti)升(sheng)業務(wu)(wu)(wu)(wu)技(ji)(ji)能。通(tong)過(guo)自查(cha)(cha)以往工(gong)(gong)(gong)(gong)作(zuo)存(cun)在(zai)(zai)的(de)問題，查(cha)(cha)找其(qi)存(cun)在(zai)(zai)的(de)短板和(he)可提(ti)(ti)升(sheng)方面。在(zai)(zai)此基礎之上(shang)，各收(shou)(shou)(shou)費(fei)(fei)(fei)人員認真(zhen)學習(xi)收(shou)(shou)(shou)費(fei)(fei)(fei)管理(li)(li)(li)制度、業務(wu)(wu)(wu)(wu)操作(zuo)流程(cheng)和(he)崗(gang)(gang)(gang)位職責(ze)，端正工(gong)(gong)(gong)(gong)作(zuo)作(zuo)風，提(ti)(ti)升(sheng)業務(wu)(wu)(wu)(wu)技(ji)(ji)能。三是做好(hao)文(wen)明服務(wu)(wu)(wu)(wu)工(gong)(gong)(gong)(gong)作(zuo)。收(shou)(shou)(shou)費(fei)(fei)(fei)人員要(yao)(yao)以司乘人員需求為前提(ti)(ti)導向，細化工(gong)(gong)(gong)(gong)作(zuo)要(yao)(yao)求，提(ti)(ti)高工(gong)(gong)(gong)(gong)作(zuo)標準，拓展服務(wu)(wu)(wu)(wu)內涵，樹立主(zhu)動服務(wu)(wu)(wu)(wu)意識，做好(hao)微笑服務(wu)(wu)(wu)(wu)、說(shuo)好(hao)文(wen)明用(yong)語(yu)，將文(wen)明服務(wu)(wu)(wu)(wu)落實(shi)到日常工(gong)(gong)(gong)(gong)作(zuo)中。
